Cancellation & Refund Policy
Effective date: 17 August 2026
I understand that plans can change. This policy explains the cancellation, rescheduling and refund arrangements for Light Nourishment sessions and ceremonies. By making a booking, you agree to the cancellation terms that apply to the service you have booked. Nothing in this policy affects your statutory rights as a consumer.
1. Private 1:1 Sessions
For private 1:1 sessions, I ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations or rescheduling requests made with 24 hours' notice or more can be moved to another available appointment or refunded. Cancellations made with less than 24 hours' notice, or missed appointments, are non-refundable and the full session fee may be retained. If you're unable to attend, please contact me as soon as possible rather than simply not attending.
2. Group Ceremonies & Events
Group ceremonies and events, including Cacao Ceremonies, Gong Baths and other group experiences, have limited spaces reserved specifically for each booking. For this reason, group ceremony and event bookings are non-refundable and non-transferable. This means that if you're unable to attend, I'm unable to routinely transfer your booking to another date, transfer it to another person, or provide a refund. If something unexpected happens and you contact me, I'll always consider the circumstances and support where I reasonably can, but this is offered at my discretion and isn't an entitlement or guaranteed transfer or refund. If an event is sold out and I'm able to fill your space, I may, at my discretion, offer an alternative arrangement — this can't be guaranteed.
3. At-Home Sessions
For sessions taking place at your home, I ask for at least 72 hours' notice if you need to cancel or reschedule, to account for travel, preparation and the time set aside specifically for your appointment. Cancellations made with less than 72 hours' notice may be non-refundable.
4. How to Cancel or Reschedule
If you need to cancel or reschedule, please contact me as soon as possible using the details provided with your booking or through the contact page. Please don't rely on simply not attending — a booking remains active unless you've contacted me regarding the cancellation.
5. Refunds
Where a refund is due under this policy, it will normally be returned to the original payment method, processed as soon as reasonably possible. Where a booking was paid for in person, I'll agree the appropriate refund method with you.
6. Exceptional Circumstances
I understand that genuine emergencies and unexpected circumstances can happen. If you're unable to attend because of illness, an emergency or another significant circumstance, please contact me as soon as possible. While my standard cancellation terms will normally apply, I'll always consider genuine exceptional circumstances on a case-by-case basis. Any flexibility offered is at my discretion and doesn't change the standard cancellation policy for future bookings.
7. If I Need to Cancel or Reschedule
Occasionally, I may need to cancel or reschedule a session or ceremony. I'll give you as much notice as reasonably possible. Where I cancel and can't offer a suitable alternative, you'll be offered either a full refund, or the option to move your booking to an alternative date where available. You won't be charged an additional fee for a rescheduled booking resulting from a cancellation by Light Nourishment.
8. Website Content
All original content on the Light Nourishment website — text, images, branding and other materials — belongs to Light Nourishment unless otherwise stated. You may not copy, reproduce, distribute or reuse this content without prior permission.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, where applicable.
10. Contact
If you have any questions about this Cancellation & Refund Policy, please contact me at: lightnourishment111@gmail.com
11. Changes to This Policy
I may update this policy from time to time to reflect changes to my services, booking arrangements or legal requirements. The latest version will always be available on this website.
Last updated: 17 August 2026